FREQUENTLY ASKED QUESTIONS
What are the delivery times for your products?
We aim to process and ship your orders within 1-2 business days. Delivery times may vary depending on your location and can take approximately 11 business days to be delivered. Please note that these times are estimates and may be subject to unforeseen delays beyond our control.
What are the delivery costs?
Shipping costs depend on your location and the weight of the products ordered. You can get an estimate of the shipping costs at checkout, once you have added your items to the cart. We also offer free shipping offers for orders over a specified amount. Be sure to check out our current promotions.
Do you offer express delivery?
Currently, we do not offer express delivery services. Standard delivery times are approximately 11 working days. However, we are constantly working to improve our delivery services and hope to be able to offer you faster delivery options in the future.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking link. This link will allow you to track the progress of your delivery and find out the estimated delivery date. Please note that there may be a slight delay before tracking information is available.
What should I do if my order has not arrived within the expected time frame?
If your order exceeds the estimated delivery times, please contact us immediately. We will do our best to resolve the issue quickly. Please note that certain factors beyond our control, such as weather conditions or carrier delays, may affect delivery times.
Do you offer returns or refunds?
Yes, we accept returns and refunds under certain conditions. If you would like to return an item, please review our return policy on our website for detailed instructions. Please note that some items, such as personalized products or final sale items, may not be eligible for return.
How can I contact you if I have additional questions?
For any additional questions or concerns, please feel free to contact us through our contact page on our website. Our customer service team is here to assist you and answer all your questions as soon as possible.